For Canadian HVAC contractors
Every missed call is a job that went elsewhere.
Answered 24/7. Captured in full. Booked before morning.
15 minutes. We'll play a recorded HVAC call.
Inbound · 11:47 PM
Booked 7:30 AM
How it works
Nobody on call. Every call answered.
Answered, whatever the hour
2am Sunday, mid-storm, or while every tech is on a roof. Nobody has to be awake and nobody has to be on call for the phone. The line is picked up on the third ring, every time.
It asks what a dispatcher would
Not a form. It works out which unit, what it is actually doing, whether the building has heat or cooling right now, and who is in it — following up on the answers the way your own dispatcher would.
It works out what is real
A cold house with an infant is not the same call as a thermostat someone has not reset. It qualifies against your rules — temperature, occupancy, contract, equipment — before deciding anything is an emergency.
Real emergency, your phone rings
When it qualifies as genuine, your on-call tech is called — not emailed. Everything else lands as a booked job with the full write-up waiting when the office opens.
Ryan · on call
Mobile · 705·555·0119
What you actually get
The difference between a message and a job.
A missed call leaves you a name and a number, whatever the job was. Every call comes back as something you can dispatch — below is one of them.
“Yeah, hi — our AC is out at the Kipling site. Can someone get back to me? Thanks.”
416·555·0188 · 0:11
No unit type. No site access window. No idea a server room is overheating. Someone has to call back and start the conversation over.
- Job type
- No cooling — rooftop unit
- Name
- D. Okafor · site manager
- Service address
- 2100 Kipling Ave, Etobicoke ON
- Callback
- 416·555·0188
- Property
- Commercial · 2 units affected
- Customer
- Maintenance plan
- Symptom
- Unit running, air is warm. Server room at 31°C and climbing.
- Availability
- Site access from 6:00am
Illustrative example of the intake format.
Heating season
No-heat calls from the first frost to spring
Cooling season
AC and rooftop failures through every heat wave
All year
Maintenance, plans, quotes and overflow
Who it's for
Built for HVAC. Not adapted to it.
Each deployment is configured against how your dispatch actually runs, so we scope the fit before taking it on.
- Residential
- Homeowners, tenants, landlords
- Commercial
- Property managers, sites, multi-unit
- Contract
- Maintenance plans and warranty work
Residential or commercial HVAC service
Furnaces, heat pumps, boilers, rooftop units, ductless splits — and which symptoms mean a building is without heating or cooling right now. It is not a general-purpose answering service pointed at your trade.
Operating in Canada
Configured for Canadian service areas, numbers, and address formats — and for a climate that swings from −30°C in February to +35°C in July.
More call volume than phone capacity
Emergencies, quotes, rebookings, plan renewals — the return comes from whatever is currently going to voicemail. If every call is already answered on the first ring, there is nothing here worth paying for.
An existing dispatch process
One truck or twelve, paper or software — the agent feeds whatever you already run. You should know what happens to a job once it is booked before automating the front of it.
FAQ
Questions we get asked.
Worth fifteen minutes?
We'll play a recorded HVAC call, walk through how it would sit behind your existing number, and tell you plainly whether it's a fit.
No commitment, no pressure.